Is it AI? Do callers know?
Yes, and yes. Every call starts with Holly saying it’s an AI receptionist taking notes for your team. No pretending to be a person.
Does my number change?
No. You keep your number. Calls you don’t answer are forwarded to Holly with your phone provider’s call forwarding, and I help you set that up.
How does the money-back guarantee work?
If she doesn’t catch you a job in the first month, we refund your first month. A job is a saved enquiry with a callback number: a caller’s details that Holly saved for you, with a number you can ring back. The setup fee isn’t refunded.
What does setup cost, and how long does it take?
NZD 149 incl. GST, one-off, and free for our first 10 paying customers. Setup takes about 10 minutes, or on Business and Team I’ll come by and do it with you (Wellington region).
Which plan do I need?
Starter (NZD 89/month incl. GST) suits a one-person business: 150 call minutes, 2 calls at once. Business (NZD 139/month incl. GST) adds 400 minutes, 4 calls at once, your systems connected, a monthly check-in and an in-person setup visit. Team (NZD 249/month incl. GST) is for several staff or locations: 1,000 minutes, 8 calls at once, voice notes from your team and priority changes.
What if I use more minutes than my plan includes?
Holly keeps answering. Extra minutes cost NZD 0.40 incl. GST each, counted to the second and rounded up to whole minutes once a month.
What if it gets something wrong?
Holly only answers from what’s on file: your website and what you tell me. If it’s not sure, it offers a callback instead of guessing, and I add the answer. Tell me and it’s fixed the same day.
Can callers reach a human?
Not by live transfer. Holly takes their details and books a callback, and urgent jobs are flagged as urgent. In an emergency Holly tells them to get safe and call 111.
What happens to my data?
No call audio is kept, by us or by our AI provider. Enquiries and call summaries are kept for 12 months, transcripts only if you turn them on (30 days), demo calls 7 days. We never sell your data. Details on the privacy page.
Can I cancel?
Anytime. No lock-in contract: turn off call forwarding, let me know, and that’s it.